ActiveSync Error 0x80072F0D (Outlook Mobile Access)

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When attempting to syncronise all or part of a mailbox in ActiveSync on a Windows Mobile based phone through the use of a wireless connection the following error can occur:

The security certificate on the server is invalid. 
Contact you exchange server administrator or ISP to install a valid certificate on the server.
Support code 0x80072F0D

In the first instance contact the person who manages your Exchange Server or the IT Helpdesk in your company if you have one and ask them to put the SSL security certificate on your phone.

Contrary to the error message in almost all cases this refers to an issue at the client/mobile phone end of the session. All Activesync communications are SSL by default and should not be set to not use SSL for security reasons. SSL communications require the use of certificates and these are trusted by a Certificate Authority (CA) such as Verisign. The Windows Mobile based phone only trusts limited list of CAs by default; as does Internet Explorer and other browsers. If your certificate is self-signed and therefore not purchased from a CA the Windows Mobile based phone will not use it for security reasons. In this scenario on a PC it is possible to add an exception to use the certificate anyway, however this option is not available on the phone and the certificate must be installed onto the device.

To export the certificate from IIS:

  1. Run iis.msc
  2. Right-click the website and choose Properties; click the Directory Secutity tab and choose View Certificate.
  3. Click the Certification Path tab and choose the root-certificate; this is at the rop of the list and should equal the name of the domain of the website used to access Outlook Web/Mobile Access. Do not choose "OWA SSL Certificate".
  4. Click View Certificate; followed by the Details tab and click on Copy to file.
  5. Leave the Export file format as the default and choose a filename.

To add the file to your device either email it using POP3 or IMAP or install ActiveSync on a PC and click Explore and drag the file to your phone.

To install the certificate on the phone open File Explorer and simply click on the file.

ActiveSync will now no longer result in this error.

See Also

How to install root certificates on a Windows Mobile-based device (Microsoft)
0x80072F0D in Mobile Active Sync Device (Experts Exchange)
ActiveSync Errors Guide

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