Document has already been deleted Error (Lotus Notes)

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When trying to delete a particular document/email within Lotus Notes the following error can occur: Document has already been deleted and the document/email cannot be deleted.

This occurs when soft deletions are enabled and orphened entries in the view are still present; linking to documents/email when are no longer in the database. - The emails have actually already been deleted, but the entry in the view is still present. The orphaned entries are also unable to be moved.

To fix this do one of the following, starting with the first:

  1. Compact the database: From within the database go to File > Database > Properties > "i" tab. Click on '% used' , wait a moment and then click on compact.
  2. Disable and then re-enable soft deletions: From within the database go to File > Database > Properties > Advanced / right-most tab. Uncheck 'Allow soft deletions' , exit the database, re-open and then re-tick it.
  3. Force a refresh of orphaned entries: Get a user with manager access to the database to press Shift+Del when highlighting one of the documents/emails that cannot be deleted.
  4. Force a refresh of the views: Get a user with manager access to the database to press Ctrl+Shift+F9 when in the database. You can also try Shift+F9 In some versions this will work

See Also

IBM Notes Domino Forum: User cannot delete message in inbox Insted of Control+ Shift + F9 Please try Shift + F9 . It works .

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